Balfour of Louisville - Store Policy

Our Commitment to Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. We also only collect and store what information is required for each transaction. For more information please read our privacy policy.

Our site contains links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

How you can Access or Correct Information

To access the personally identifiable information that this site has collected about you online or how to correct factual errors in such information, please write to:

Balfour of Louisville, LLC
10821 Bluegrass Pkwy
Louisville, KY 40299

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

How to Contact Us

If you have any questions or concerns about the Balfour of Louisville online policy for this site or its implementation you may contact us at:

Balfour of Louisville, LLC
10821 Bluegrass Pkwy
Louisville, KY 40299

502-499-7100

Shipping & Delivery

All graduation items ordered prior to the on campus delivery date will be delivered to the student at the scheduled in-school delivery time. All delivery dates are subject to change. If ordered after delivery date to your school we will make every effort to deliver to your school but there is a chance you will have to pick up at our store location.

Note: Your order will be delivered to you at your school on the scheduled delivery date in the spring. Any items not picked up at school on the scheduled delivery date will need to be picked up at the Balfour office in Louisville. If you wish for your order to be shipped to your home, additional shipping charges will apply. We will drop pre deliverable items off to your school soon after your order is received if you are in the Louisville area so that you can enjoy them now. These items include:

  • Memory Books
  • Silvertone Year date Key Rings
  • Backpacks
  • Knit Hats
  • Lanyards
  • Bling Tassels
  • Grad Tassels
  • Hoodies
  • T-Shirts, Shorts
  • Sweat Pants
  • Flip Flops
Mugs will be delivered to your school sometime after Spring Break. All paper products such as graduation announcements, name cards, party invitations will be delivered to your school after Spring Break.

Return Policy

Customer may return non-dated / non-personalized merchandise to Balfour of Louisville, LLC for a full refund less any and / or all shipping and handling charges prior to graduation.

Refund Policy for Graduation Products

Refunds will only be issued to non-graduates or student's transferring to schools not serviced by Balfour of Louisville, LLC. All refund requests must be submitted along with documentation showing withdrawal or change of graduation date from the school attended and a written request from the customer for a refund. All requests for refunds must be submitted prior to school graduation date. No refunds will be allowed after graduation date.

Cancelation Policy for Graduation Products

Cancelation of order must be submitted within 72 hours of order and prior to receiving any products. All requests for cancelation must be submitted in writing either electronically to balfour@bellsouth.net or by mail to:

Balfour of Louisville, LLC
10821 Bluegrass Pkwy
Louisville, KY 40299

Return and Exchange Policy for Graduation Products

All requests for returns or exchanges must be done at our store at 10821 Bluegrass Pkwy, Louisville, KY.
All returns and exchanges must be in original packaging and unused. We do not accept returns of personalized items. All personalized items can be corrected if created incorrectly by Balfour of Louisville, LLC. The information provided the customer in the order process will be used to create all personalized items.